About The Paperwork Project

The Paperwork Project can be traced back to a lunch conversation back in 2008 between Kathy Mills Chang and Bill Esteb, Colorado neighbors who live about 30 minutes from each other.

“Have you noticed how pathetic the admitting paperwork is that most chiropractors are using?” observed Bill.

“Even worse, many aren’t even collecting the correct information,” responded Kathy. "We should put a package together that helps chiropractors comply with their documentation requirements."

Several years later that exchange manifested in The Paperwork Project, LLC. This unique collaboration brings together some of the brightest, most experienced minds in chiropractic patient communications, documentation, coding, examination protocols and graphic design.

Kathy Mills Chang, MCS-P, CCPC

Since 1983, Kathy Mills Chang has improved the financial performance of hundreds of practices through KMC University. As a Certified Medical Compliance Specialist and Certified Chiropractic Professional Coder, her in-office consultations, financial department makeovers, training, tools and coding information have turned her into a much sought-after lecturer, trainer and seminar leader for state and national chiropractic associations.

William D. Esteb

Since 1981, Bill Esteb has been the creative force behind Patient Media and profession’s most effective patient education supplies and chiropractic marketing materials. Could patient education begin on the admitting paperwork? Can the needed medical information be obtained without compromising your chiropractic philosophy? His collaboration with Kathy suggests the answer is yes.
 

K. Jeffrey Miller, D.C., D.A.B.C.O., F.C.A.C.O.

Dr. K. Jeffrey Miller, D.A.B.C.O., F.C.A.C.O. is the author of more than 150 articles and seven books on chiropractic and orthopedic examinations. He taught orthopedics and radiology at Palmer College (Florida) and was the Chairman of the Department of Clinical Sciences at Cleveland Chiropractic College. Currently he directs clinical operations at Tuck Chiropractic Clinics of Virginia.

David Pinkus, D.C., C.P.C., C.B.C.S., MCS-P

A chiropractic teacher, lecturer and author, Dr. Pinkus holds three certifications, including Certified Professional Coder (CPC), Medical Compliance Specialist (MCS-P)  and a certified billing specialist. He and his team of health care attorneys have defended hundreds of chiropractors when subjected to audits by either medical insurance carriers or Medicare. Put his experience to work for you!
 

Dianne M. Baynes, R.N., D.C., MCS-P, CCPM

Dr. Baynes began her health care career early, receiving her nursing license at the age of 20. Later, Dr. Baynes graduated Summa Cum Laude as Class Salutatorian of Life University in 1986 and practiced in Tennessee and Florida. Dr. Baynes has been a business coach for chiropractic practices for over a dozen years and has expertise in marketing, relationship building, team management, and practice systems and organization.

Margaret Anne Seron, D.C., D.A.C.B.R., D.A.B.C.O.

Dr. Seron is a 1982 graduate of Los Angeles College of Chiropractic (SCUHS) and is a residency- and fellowship-trained chiropractic radiologist, with a diplomate in orthopedics. She has maintained an X-ray consulting practice for more than 25 years and is a staff radiologist at MRI of America, in Centennial, CO. She speaks worldwide as a postgraduate faculty member of several chiropractic colleges.