Your intake form should not only collect the history necessary to get paid, but collect meaningful use data and Activities of Daily Living (ADL) to establish a baseline from which to measure future functional improvement.
Capturing complete data is critical – it improves the quality of your care and your reimbursement. Don’t hesitate to point this out to patients who are annoyed with your paperwork.
Encourage patients to download your admitting paperwork from your website. Completing it at home is not only more convenient; it will likely be more complete. Even more important is to have your team review their paperwork and make sure they haven’t left any questions unanswered. Something missing? Return the forms to the patient and point out what is needed and why.
Gently, but firmly, insisting on complete and thorough intake paperwork is more than teaching patients “this is how we do it here.” The intake information provides the foundation for your exam, diagnosis, and treatment, and is critical not just to patient relations but to standards of care, documentation, compliance, and reimbursement.
Having a complete form with which to work is key. And so is making sure front desk CAs are well-trained in the art of working with patients to make sure an incomplete intake form never makes it to your consultation room. Better reimbursement—and better patient relationships—is just around the corner!